Contact us

Let’s Stay Connected

Whether you have a question, need guidance, or simply wish to connect, leave us a message and we’ll respond with care and attention.

How to reach us:

For general questions:

📧 Email: hello@thejunojoy.com

Our team will reply within 24 hours with care and attention.

For order & delivery inquiries:

📧 Email: help@thejunojoy.com

From tracking your order to delivery details, we’re happy to guide you every step of the way.

Or use the contact form below and we’ll get back to you within 24 hours.

Frequently asked questions

We want you to be happy with your purchase. You can request a return within 14 days of receiving your order.

Refunds are issued to the original payment method after we inspect the returned item. Please note that some products, such as cosmetics or items that have been used, cannot be returned for hygiene reasons.

Orders are typically processed and shipped within 24–48 hours. Delivery times vary depending on your location and the carrier selected at checkout.

Yes. We offer international shipping to many regions. Shipping times and fees vary depending on destination.

For hygiene and safety reasons, the following items cannot be returned, unless defective or sent in error: Cosmetics or skincare productsBrushes, applicators, massagers, or any device that has touched the skinPillows and textile accessories that have been used.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

For questions or assistance:

help@thejunojoy.com

Response time: 24–48 business hours

Please contact us within 48 hours of receiving your order with:

Your order number
Clear photos or videos of the issue
We will provide instructions for returning the item and processing your refund.

Country/Region

Language